FAQ
The item I want is out of stock. What do I do now?
We are doing our best to re-stock and will update inventory as soon as it becomes available.
Can I request a refund?
If you would like to request a refund, please contact us and we will begin the RMA process if the product is legible for returns.
Do you charge sales tax on any items?
Sales tax is dependant upon your state of residence. If sales tax applies to your state, you will see the amount in the checkout before you place your order.
Why can’t I login and why am I not receiving a forgot password email?
There is likely an issue with permissions on the account. Contact Customer Support by using the Live Chat feature on 123displays.show or by emailing sales@123displays.show. We will verify a few pieces of information and guide the next steps.
Why am I not receiving order confirmations or emails to my email address?
If you share a user account with others, you’ll need to have a personal account created with your unique email address. The administrator of your account can do this under MY ACCOUNT> COMPANY USERS. All order confirmations are sent to the email address associated with the account logged into when the order is placed.
I need a custom size display/graphic, can I order this online?
Currently, we are not accepting online orders for custom displays or graphics. Please reach out to sales@123displays.show or call 877-744-4404 for assistance with custom projects and orders.
How do I make changes to my order?
You have up to 10 minutes to change or cancel your order. If you find that your order has been locked, that means your order is in production and changes are no longer possible. 123Displays has the fastest lead times in the industry, and we offer same day ship on many items. Once the order is locked, your order is likely printed. You will need to enter a new order to make any changes. Please reach out to sales@123displays.show or call 877-744-4404 for assistance.
Why isn't my order giving me my e-proof?
For some complex products, we do not present e-proofs after artwork is uploaded. This product requires manual artwork review by our art team for accuracy. In these situations, you will be emailed the e-proofs from one our team members. The website will provide this information during checkout.
I’m having trouble with my artwork. Who can help me?
If you’re having issues with uploading artwork or understanding your proofs, please reach out to our Art Support Hotline at (877) 744-4404. Please note: 123Displays only accepts artwork exported as a high-res PDF, which has been set up on our graphic templates. You can find each art template on the product page, located on the “downloads” tab under the product images. 123Displays also offers design services starting at $200/hour. You start the conversation about this service here: 123displays.show using Live Chat
How can I reduce my artwork file size?
All images should be 100-120ppi at full print size. Please reduce your images to further reduce your file size. Delete any unused spot color swatches from your Color Palette - Spot Color. Swatches add information to your file, which adds to the file size.
Can I ship via freight?
When a large quantity order is placed with enough product to justify a freight delivery, the website will automatically tag the order as such. Please place the order and a 123Dsiplays team member will reach out to set up delivery and provide a freight estimate to you.
Can I place an order using my mobile device?
Yes, you can do it.
How can I see my non-ecommerce store orders?
Only your 123Displays.show order history is presented in the My Orders section. Order information for orders placed through a sales representative will not be accessible in the My Orders section. For order information on non-online orders, reach out to sales@123displays.show