FAQ

123Displays FAQ

 

The item I want is out of stock. What do I do now?

We are doing our best to re-stock and will update inventory as soon as it becomes available.

 

Can I request a refund?

If you would like to request a refund, please contact us and we will begin the RMA process if the product is legible for returns.

 

Do you charge sales tax on any items?

Sales tax is dependant upon your state of residence. If sales tax applies to your state, you will see the amount in the checkout before you place your order.

 

There is likely an issue with permissions on the account.
Contact Customer Support by using the Live Chat feature on 123displays.show or by emailing sales@123displays.show.
We will verify a few pieces of information and guide the next steps.

 

 

Why isn't my order giving me my e-proof?

For some complex products, we do not present e-proofs after artwork is uploaded. This product requires manual artwork review by our art team for accuracy. In these situations, you will be emailed the e-proofs from one our team members. The website will provide this information during checkout.

 

If you’re having issues with uploading artwork or understanding your proofs, please reach out to our Art Support Hotline at (877) 744-4404.

Please note: 123Displays only accepts artwork exported as a high-res PDF, which has been set up on our graphic templates. You can find each art template on the product page, located on the “downloads” tab under the product images.

123Displays also offers design services starting at $200/hour.  You start the conversation about this service here: 123displays.show using Live Chat

 

All images should be 100-120ppi at full print size. Please reduce your images to further reduce your file size.

Delete any unused spot color swatches from your Color Palette - Spot Color. Swatches add information to your file, which adds to the file size.

 

When a large quantity order is placed with enough product to justify a freight delivery, the website will automatically tag the order as such. Please place the order and a 123Dsiplays team member will reach out to set up delivery and provide a freight estimate to you.

 

Yes, you can do it.

 

 

Only your 123Displays.show order history is presented in the My Orders section. Order information for orders placed through a sales representative will not be accessible in the My Orders section.

For order information on non-online orders, reach out to sales@123displays.show